frequently asked questions
We make doing your laundry simple. We can save your time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Dry cleaning is any cleaning process for clothing and textiles using a special solvent other than water. Special solvents and soaps are used so as not to harm fabrics and dyes that will not withstand the effects of ordinary soap and water. This process is gentler than regular washing because it reduces the possibility of shrinkage and/or colour loss.
Professional dry cleaners specialize in stain removal and expert pressing that restores your clothes to a clean, crisp like-new look, which cannot be accomplished with a home dry cleaning kit. Home drying kits can remove some wrinkles and certain water based stains, but are ineffective in removing ground-in soils and oil-based stains.
The care label is only required by law to provide one proper way to clean the garment. Most garments are dry cleanable, which is the preferred method and is a gentler process. However, depending on how the garment is constructed, dyed and finished, it may need to be wet cleaned or washed. When in doubt, we test for the safest way to clean your garment.
The bags are provided to protect the garments from dirt and dust until you get them home. It is best to remove the plastic bag and then place your garments in a climate controlled vented closet.
The most important thing to do is to clean your clothes before storing them. Moths are attracted to any food or stains that are left on your clothes. Moths are also attracted to natural fibres such as wool, silk etc, so we suggest that they be stored in mothproof bags.
Take caution when using home remedies. It is usually easier for us to remove an untreated stain. We recommend that you bring it in the cleaners as soon as possible. Any stain becomes more difficult to remove the longer it remains on the garment. Heat can set stains, so it's best not to leave them in a hot car all day before taking them to the cleaners.
Be sure to point out all stains to your dry cleaner.
Some coats and jackets are made of bonded material. Bonding is when the manufacturer glues two or more fabrics together to produce a certain look and feel. Over time, the glue eventually breaks down leaving a puckered appearance when it separates. To see if a coat is bonded, lift up the inner lining and take notice of the backside of the outer material. If it is not the same material and has a foam backing or a mesh material, then it is bonded.
Regular cleaning will help keep dust, smoke and contaminates out of your drapes, providing for a longer life expectancy. Prolonged sun exposure and moisture that forms on windows and comes in contact with the drapes can cause problems. The sun can cause the fabric to rot, which will result in shredding when the drape is pulled or cleaned. Water from the window can cause stains and dark rings when the water dries. If cleaned immediately, these stains usually will come out. Otherwise, this type of damage may be irreversible depending on the type and colour of the material.
These types of garments are sensitive to perfume, deodorant, perspiration, hair spray, food and beverages. Avoid prolonged contact with any of these substances, which can result in discoloration of the fabric.
We recommend cleaning after each wear. Also, have all matching pieces of an outfit cleaned together to maintain consistency of appearance.
No. Special procedures and additives are used on leathers to help retain their colour and texture.
Removal is usually easier if the garment is brought in promptly with no home remedies applied. Home remedies such as hair spray, only makes the stain worse by creating a glue stain. Ink stains come in a variety of colours and complexions and might be water or oil based.
Professional spotting techniques are the most effective way to remove ink stains.
These are yellow, tan or brown stains from fruit juice, soda, tomato juice, beer, or wine spills on a garment that show up after cleaning. These stains are usually invisible at first but when the substance is subjected to the heat of drying and finishing, the reduced sugar in these beverages will caramelize and turn colours, resulting in a stain.
Remember to always point the soiled areas out so we can pre-spot them before cleaning.
Some garments have dyes that are sensitive to the metals in jewels and when in prolonged contact with your clothes, discoloration may occur. It is a rare occurrence but it can happen.
The manufacturer is responsible to offer a product that will perform satisfactorily for its normal life expectancy when it is cleaned according to the instruction specified by the care label.
The consumer is responsible for damage that occurs during use and home care. This includes chemical damage from spillage of beverages, medications, perfumes, hair dyes or perspiration, along with abrasion from wear or failure to follow care instructions.
The dry cleaner is responsible for damage caused by improper stain removal and/or improper cleaning techniques that may have been used, including improper finishing. It is the dry cleaners responsibility to follow the care instruction or advise the customer when in their best judgment that an alternative process should be used.
This type of garment requires special handling. We look to the care label for proper cleaning instructions. However, we have found the care label in some jerseys cannot be trusted. We wet clean most of these. Wet cleaning is not the same as washing. Wet cleaning is a controlled process using water along with special detergents and conditioners and limited agitation.
Due to their popularity, name brand sport jerseys are being counterfeited. These imitations are known not to hold up as well during the cleaning process. Buyers beware and purchase sports jerseys from a trusted retail store.
It is important to clean and preserve wedding gowns as soon as possible after the event. Drink and food stains left in the dress will begin to oxidize and because of the fancy ornamentation on most dresses, removing stains becomes more difficult.
After cleaning, store your wedding gown in a climate-controlled space. Never store in a hot or humid place like an attic. The heat will cause even a clean dress to turn brown.
Some manufacturers of cotton and cotton-blended dress and golf shirts use sulfur dyes in various shades that have proven to be acid-reactive. The dye may discolour from the acids in perspiration when worn by individuals whose physical chemistry is more acidic.
This usually occurs more often around the inside of the collar and the underarm area of the shirt. This type of discoloration can sometimes be corrected by applying a mild alkali to the affected area and then washed in a mild detergent.